On 6 September 2023, amberSearch was invited to Station Berlin to present a solution on how to automate customer dialogue with the help of generative AI at the Zukunft Nahverkehr trade fair as part of the DB mindbox Accelerator. This pitch was won by amberSearch. Here is a recording of the pitch:
What is the DB mindbox all about?
The DB mindbox is Deutsche Bahn’s start-up hub. Business units regularly approach the DB mindbox with their everyday challenges.
The DB mindbox has developed a 100-day programme in which the challenge is to be solved together with the selected startups and the “challenge-giving” business units as part of a proof of concept.
What is the DB Regio Challenge about?
Every day, Deutsche Bahn receives thousands of customer enquiries, many of which have already been resolved. Nevertheless, a service employee still has to invest too much time in searching for relevant information and then formulating it in an answer.
New technologies such as generative AI enable a significantly higher degree of automation here in order to relieve the burden on service employees, especially in the case of repetitive enquiries.
Why amberSearch?
With our concept and our AI experience in this area, we were able to convince the jury of the pitch, so that we will test the concept as part of the DB mindbox programme.
Impressions of the DB mindbox selection day
Here are some impressions of the DB mindbox Selection Day on 6 September 2023. © Deutsche Bahn AG | Ralf Kranert Lang
What happened after the 100-day programme?
As the cooperation with DB Regio AG was very positive, both companies decided to continue working together in order to build on the successes already achieved.