RSM Ebner Stolz is one of the largest independent medium-sized auditing and consulting firms in Germany. The company is one of the top ten in the industry and has broad expertise in auditing, tax, legal and management consulting.
With this multidisciplinary consulting approach and over 2,700 employees at 14 locations, RSM Ebner Stolz is one of the market leaders in the SME sector and supports national and international industrial, commercial and service companies in all sectors.
As a member of RSM International, RSM Ebner Stolz offers its clients high-quality auditing and consulting services in 120 countries worldwide with 820 offices.
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Successful use of AI in knowledge transfer
The management consultants at RSM Ebner Stolz offer top management advice and hands-on support in the implementation and operation of specific finance tools for integrated planning and consolidation. The know-how gained in many years of successful project work in this area is documented in various formats in the company: In manuals, tips & tricks, presentations and onboarding / support documentation. Accessing this know-how via common document management and search solutions was sometimes tedious and dependent on personal experience. RSM Ebner Stolz Management Consultants therefore decided to implement the powerful amberSearch solution.
“Thanks to the close exchange and the constant availability of our project manager on the amberSearch side, we were able to overcome the typical hurdles of implementation very quickly and have a production-ready solution after just a few weeks” – Arne Sell, Senior Manager, RSM Ebner Stolz
The challenge
The search for specific information, relevant documents and concrete solutions to problems in a pool of know-how that has grown over many years is often time-consuming and inefficient. Support staff often had to rely on their previous experience, their own knowledge of available documents and discussions with experienced colleagues. Documents and information are also available from different internal data sources (from ticket systems to server folders), which in some cases caused access and search times.
Fast, intuitive access to the right information is essential for internal support and rapid onboarding of new employees. Similarly, it is only through an efficient and qualitative search that the entire know-how of the past years can be made available at all. A solution was therefore sought that bundles information from various sources and makes it easily accessible.
“At RSM Ebner Stolz, we used the option of making content and documents specifically searchable via amberSearch for the first time using a dedicated upload area. Right from the start, an information base for a unique use case was created with great foresight”
Moritz Nikula, Customer Success Manager, amberSearch
The solution: AI assistants combined with existing know-how
With the implementation of amberSearch, intelligent AI assistants could be set up for specific subject areas. The amberSearch approach uses internal knowledge in combination with the company’s expertise to analyze queries in real time and provide the relevant answers from the linked information sources. As a result, all employees receive direct and precise answers without long waiting times or cumbersome manual searches.
RSM Ebner Stolz consultants share their experiences
At its core, the AI solution amberSearch is an innovative search and chat platform that makes it possible to find and link information from various sources centrally. During development, the developers focused in particular on a high level of user-friendliness in order to make it as easy as possible to use, even for inexperienced employees. Various AI assistants can be defined for specific specialist areas on the basis of the amberSearch platform. These AI assistants answer concrete questions based on specific
information and are therefore much more precise than conventional chat tools such as ChatGPT and also fully GDPR-compliant. This enables employees to resolve support requests and any problems that arise in a targeted and efficient manner.
Another advantage of the solution is the ability to analyze and continuously improve search queries. This not only enables current queries to be answered more quickly, but also optimizes future support processes.
The success of AI support
The results of the introduction speak for themselves:
- Faster search processes: The time required to search for relevant information has been reduced by up to 80% in some cases, and by up to 40% on average. Whereas support staff previously had to spend several minutes on a search, the new solution delivers precise results within seconds.
- Concrete problem solving: Compared to generic internet searches, the search via amberSearch is significantly more precise. The reference to concrete, case-specific company knowledge (including source reference) also helps to solve new problems and questions quickly and accurately.
- Optimized workflows: Standardized answers can be provided more quickly via AI, especially for standard queries. This means that significantly more time can be spent on more complex queries, which in turn increases the quality of work and customer satisfaction.
- Increased employee satisfaction: Employees who previously spent a long time looking up important information in detail in certain documents can now focus more on their actual, value-adding work.
Conclusion
Thanks to the successful introduction of the Enterprise Search solution, RSM Ebner Stolz Management Consultants were not only able to further increase the efficiency of support, but also the quality of onboarding and training. The implementation of this innovative search technology shows how modern companies can optimize their processes and at the same time meet the requirements of their customers.
Thanks to the intelligent linking of various data sources via its own upload area, the targeted setup of chatbots and continuous improvement through analysis of support requests and responses, the company has succeeded in creating a powerful and future-proof system. This success story illustrates how an enterprise search solution can not only optimize internal
processes, but also offer real added value for companies and their challenges.
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Photo source: RSM Ebner Stolz