Solve your customers’ problems faster
Use the know-how of already answered questions to be able to answer current questions faster
![Collaborative file formats amberSearch supports collaboration in files](https://ambersearch.de/wp-content/uploads/2023/06/Asset-6.png)
![amberSearch accesses all your data sources amberSearch accesses all your data sources](https://ambersearch.de/wp-content/uploads/2023/06/Asset-20.png)
Excellent customer support
- Targeted answers based on existing know-how for service technicians & support departments
- Easy integration with existing knowledge bases and ticket systems to recycle existing know-how
- Increased customer satisfaction through fast and efficient case handling (both by phone and for technicians at the machine)
Data security and data protection
- State-of-the-art access controls & encryption technologies ensure secure working – even on the road
- Consideration of the DSGVO without compromising on service quality
- Hosting in Germany with our certified partners
![Secure cloud storage Secure cloud storage](https://ambersearch.de/wp-content/uploads/2023/06/Asset-9.png)
![amberSearch is scalable to your needs amberSearch is scalable to your needs](https://ambersearch.de/wp-content/uploads/2023/06/Asset-7.png)
Scalable and adaptable solution
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Integrate effortlessly with existing CRM, helpdesk and ticketing systems, making customer service more efficient and better organised.
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Shared growth: Through continuous development, amberSearch evolves in parallel with your customer service needs
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Regular updates and adaptations to the latest technological standards keep amberSearch up-to-date and thus offer modern and contemporary solutions
Leading companies love amberSearch
Want to know more?
Explore other amazing use-cases of amberSearch
![Erhöhe die Effizienz deines Teams und reduziere Kosten](https://ambersearch.de/wp-content/uploads/2023/06/Asset-33.png)
Mechanical Engineering
Driving innovation & efficiency.
![amberSearch accesses all your data sources](https://ambersearch.de/wp-content/uploads/2023/06/Asset-20.png)
Construction
Build & communicate more efficiently.
![Increase your efficiency](https://ambersearch.de/wp-content/uploads/2023/06/Asset-13.png)
Engineering
Solve the most urgent problems faster.
Read interesting posts on this topic
DB Regio AG – Revolutionising customer service together
On 6 September 2023, amberSearch was invited to Station Berlin to present a solution on how to automate customer dialogue with the help of generative AI at the Zukunft Nahverkehr trade fair as part of the DB mindbox Accelerator. This pitch was won by amberSearch. Here is a recording of the pitch:
Data harmonisation after company mergers: How amberSearch helps the ENTECCOgroup
When companies join forces to grow together, this often leads to various challenges. Find out now how the ENTECCOgroup overcomes these challenges with amberSearch.
What is generative AI: knowledge transfer through the intelligent combination of technology and existing data silos
Use generative AI to break down internal data silos. Find out how it works with an AI search here!
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Beginne noch heute mit dem ersten Schritt, um die Vorteile von amberSearch zu nutzen.