Solve your customers’ problems faster

Use the know-how of already answered questions to be able to answer current questions faster

amberSearch supports collaboration in files
amberSearch accesses all your data sources

Excellent customer support

 

  • Targeted answers based on existing know-how for service technicians & support departments
  • Easy integration with existing knowledge bases and ticket systems to recycle existing know-how
  • Increased customer satisfaction through fast and efficient case handling (both by phone and for technicians at the machine)

Data security and data protection

 

  • State-of-the-art access controls & encryption technologies ensure secure working – even on the road
  • Consideration of the DSGVO without compromising on service quality
  • Hosting in Germany with our certified partners
Secure cloud storage
amberSearch is scalable to your needs

Scalable and adaptable solution

 

  • Integrate effortlessly with existing CRM, helpdesk and ticketing systems, making customer service more efficient and better organised.
  • Shared growth: Through continuous development, amberSearch evolves in parallel with your customer service needs
  • Regular updates and adaptations to the latest technological standards keep amberSearch up-to-date and thus offer modern and contemporary solutions

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Driving innovation & efficiency.

amberSearch accesses all your data sources

Construction

Build & communicate more efficiently.

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Engineering

Solve the most urgent problems faster.

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