Solve your customers’ problems faster
Use the know-how of already answered questions to be able to answer current questions faster
Excellent customer support
- Targeted answers based on existing know-how for service technicians & support departments
- Easy integration with existing knowledge bases and ticket systems to recycle existing know-how
- Increased customer satisfaction through fast and efficient case handling (both by phone and for technicians at the machine)
Data security and data protection
- State-of-the-art access controls & encryption technologies ensure secure working – even on the road
- Consideration of the DSGVO without compromising on service quality
- Hosting in Germany with our certified partners
Scalable and adaptable solution
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Integrate effortlessly with existing CRM, helpdesk and ticketing systems, making customer service more efficient and better organised.
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Shared growth: Through continuous development, amberSearch evolves in parallel with your customer service needs
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Regular updates and adaptations to the latest technological standards keep amberSearch up-to-date and thus offer modern and contemporary solutions
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Driving innovation & efficiency.
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Build & communicate more efficiently.
Engineering
Solve the most urgent problems faster.
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