Solve your customers’ problems faster
Use the know-how of already answered questions to be able to answer current questions faster
Excellent customer support
- Targeted answers based on existing know-how for service technicians & support departments
- Easy integration with existing knowledge bases and ticket systems to recycle existing know-how
- Increased customer satisfaction through fast and efficient case handling (both by phone and for technicians at the machine)
Data security and data protection
- State-of-the-art access controls & encryption technologies ensure secure working – even on the road
- Consideration of the DSGVO without compromising on service quality
- Hosting in Germany with our certified partners
Scalable and adaptable solution
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Integrate effortlessly with existing CRM, helpdesk and ticketing systems, making customer service more efficient and better organised.
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Shared growth: Through continuous development, amberSearch evolves in parallel with your customer service needs
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Regular updates and adaptations to the latest technological standards keep amberSearch up-to-date and thus offer modern and contemporary solutions
Leading companies love amberSearch
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Explore other amazing use-cases of amberSearch
Mechanical Engineering
Driving innovation & efficiency.
Construction
Build & communicate more efficiently.
Engineering
Solve the most urgent problems faster.
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DB Regio AG – Revolutionising customer service together
On 6 September 2023, amberSearch was invited to Station Berlin to present a solution on how to automate customer dialogue with the help of generative AI at the Zukunft Nahverkehr trade fair as part of the DB mindbox Accelerator. This pitch was won by amberSearch. Here is a recording of the pitch:
Data harmonisation after company mergers: How amberSearch helps the ENTECCOgroup
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