Digitalisation is a way of life at SSP AG. One of the measures: making internal expertise accessible with the help of generative AI. Read this article to find out how SSP has realised this challenge.
Generative AI and its use in the company
On our blog, you will find all the information you need on AI and its use in the company. From technical explanations and references to strategic topics, our blog highlights everything that is relevant to the use of AI in the company and contributes to decision-making.
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Success Stories
The Open Telekom Cloud relies on amberSearch as a customer-centric AI chatbot
Too many places for information about the Open Telekom Cloud? With the new amberSearch AI chatbot at T-Systems, that’s a thing of the past. Find all the information you need quickly and easily in one central location.
DB Regio AG – Revolutionising customer service together
On 6 September 2023, amberSearch was invited to Station Berlin to present a solution on how to automate customer dialogue with the help of generative AI at the Zukunft Nahverkehr trade fair as part of the DB mindbox Accelerator. This pitch was won by amberSearch. Here is a recording of the pitch:
Data harmonisation after company mergers: How amberSearch helps the ENTECCOgroup
When companies join forces to grow together, this often leads to various challenges. Find out now how the ENTECCOgroup overcomes these challenges with amberSearch.
Zentis R&D: Streamlining Knowledge Management
Thanks to amberSearch’s Enterprise Search, the international foodtech company Zentis works together even more efficiently. The R&D team benefits from centralised access to versatile knowledge in different systems and languages. The CREOS project enables the R&D staff to access information across countries. In phase 1, amberSearch was integrated for German and selected English-language systems, with a group of key users using the new R&D portal in Zentis’ SharePoint. In Phase 2, the collaboration expanded coverage and added translation capabilities. This allows users to search and get results in their preferred language. Both Zentis and amberSearch built know-how and overcame technical challenges such as maintaining access rights and networking with network drives without an additional VPN connection.
Krämmel Group: Innovation through Intelligent Search Technology
As a third-generation family business, the Krämmel Unternehmensgruppe now has over 200 employees. In the core areas of project development, planning & construction and facility management, the construction company offers its customers the complete construction process from a single source. In this way, the Krämmel group of companies has been guaranteeing high quality for its customers for more than 75 years and thus lives up to its own motto “Building made easy”.
Optimizing R-Biopharm’s Processes with Advanced Search
R-Biopharm AG is one of the leading biotechnology companies in Germany. The product portfolio of R-Biopharm AG ranges from analytical instruments in clinical diagnostics to nutrition care products and food & feed analysis. With technically sophisticated products, the former hidden champion from Darmstadt has developed into one of the most relevant players in this market with over 1,400 employees worldwide. However, in order to develop to this level, a lot of specific know-how is needed. R-Biopharm has not only been able to build this up successfully in recent years, but has also increasingly digitalised it.
amberSearch NRW Nomination for Administrative Challenge
Access to the right information and who collaborates with whom is not just an issue that affects companies. It also affects state governments and administrations. The state of North Rhine-Westphalia, in cooperation with the company PD, has therefore issued a call for tenders to startups for the administration’s biggest challenges.
RAG AI Integration: Transforming Data Management
Hard Coal mining in Germany is history, but the expert knowledge from 150 years should remain. But how can information hidden in millions of documents on numerous servers be made efficiently usable? To solve this problem, RAG is relying on technical innovation and artificial intelligence (AI) to unlock valuable knowledge for employees and make it easily accessible. The company is receiving support from Aachen-based start-up amberSearch (formerly ambeRoad), which is designed to take the company-wide search engine to the next level.
Engineering Solutions by Müller Maschinentechnik
The statistics show it: Accessing the right information in the company is increasingly difficult. For example, every third search in the company already takes between 5 and 25 minutes. What’s more, in 67.5% of all cases it takes at least 3 searches to find the right information. This trend is not only felt by large companies with thousands of employees, but also by medium-sized companies with dozens or hundreds of employees. The reasons for this are trivial: rapidly increasing data volumes, employee fluctuations and an increased number of options for storing information.
amberSearch exceeds Siemens Energy’s expectations in the Digital Info Management Challenge
At RuhrSummit 2020, amberSearch won the Digital Info Management Challenge by Siemens Energy. After RAG, this is the second major customer for the fast-growing startup amberSearch.